Ivy streamlines operations with responsiveness, efficiency and profitable opportunities for collection of hotels throughout the United States
SANTA MONICA, California – Go Moment™, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, welcomes Eagle Hospitality Trust (“EHT”), a U.S. based hospitality stapled group comprising Eagle Hospitality REIT and Eagle Hospitality Business Trust, to implement their award-winning AI-powered smartconcierge, Ivy® at seven of EHT’s hotels.
Ivy is designed to communicate with guests and provide them with personalized and near instant service through texting. The advanced smartconcierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk. Ivy’s technology is so intuitive that guests feel as if they are messaging with a real hotel staff member. At its heart, the AI-powered solution was developed as a hybrid model, automating activities that give your staff more time to engage with guests.
“We want to streamline our hotel operations and give better quality service as well as further enhance our overall guest experience,” said John Jenkins, Chief Operating Officer of Eagle Hospitality REIT Management Pte. Ltd. “To help achieve this, we understand the need to adopt effective and efficient high-tech solutions. In partnership with Ivy, we are evolving our personalized guest services while creating efficiencies for our staff.”
Eagle Hospitality Trusts is real estate investment trust with U.S. hospitality assets and is listed on the Singapore Exchange Securities Trading Limited on 24 May 2019. EHT has a portfolio of 18 hotels across the U.S. with a total of 5,420 rooms and an aggregate valuation of approximately US$1.27 billion as at 31 December 2018.
Urban Commons, LLC, the Sponsor of EHT, is a privately-held real estate investment and development firm and owns a majority stake of approximately 13.7% in EHT. Founded in 2008 and is headquartered in Los Angeles, U.S., has deep experience in managing and investing in hotel properties across the U.S.
“We’re thrilled to have been chosen to drive engagement and ultimately elevate the guest experience at these select, innovative Eagle Hospitality Trust properties throughout the United States,” said Raj Singh, founder and CEO at Go Moment. “With Ivy, guests at these hotels will now receive instant, conversational responses to everyday requests, allowing hoteliers more time to focus on other operational responsibilities and creating a more efficient front desk experience. We look forward to working with Eagle Hospitality Trust to open up additional revenue opportunities and boost guest satisfaction scores with Ivy.”
To learn more about Ivy and schedule a demo, visit GoMoment.com.
About Go Moment™
Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.
About Eagle Hospitality Trust (EHT)
EHT is real estate investment trust with US hospitality assets, listed on the Main-Board of the Singapore Exchange Securities Trading Limited on 24 May 2019. EHT has a portfolio of 18 full service hotels across the U.S. with a total of 5,420 rooms and an aggregate valuation of approximately US$1.27 billion as at 31 December 2018. EHT is a hospitality stapled group comprising Eagle Hospitality REIT (“EH-REIT”), a real estate investment trust and Eagle Hospitality Business Trust (“EH-BT”) a business trust.
Urban Commons, LLC, the Sponsor of EHT, is a privately-held real estate investment and development firm and owns a majority stake of approximately 13.7% in EHT. Founded in 2008 and is headquartered in Los Angeles, U.S., has deep experience in managing and investing in hotel properties across the U.S. Since its inception, the Sponsor has completed 38 real estate acquisition and divestment transactions. As at 31 December 2018, the Sponsor has managed more than US$1.0 billion of total assets under management.
Go Moment Contact:
Deborah Pevenstein, VP of Marketing
Eagle Hospitality Trust Contact:
John Jenkins, Chief Operating Officer