“Ivy users gave the properties approximately 10 points higher satisfaction scores. “That’s a pretty incredible gain,” said Marino. “To get that another way, I’d probably have to double my staff on the ground or do something else extraordinary.”

"Implementing Ivy will give our guests a point-of-contact at any point during their stay, no matter the hour or location. This will further increase our guests' satisfaction and free up our staff to create more meaningful guest connections and experiences."

“Ivy not only created a personalized experience for our guests, but she has developed a personality as a member of our team. People always ask to meet her and thank her for her help! We have worked with many technology products in our 16 years, [and] Go Moment is the most personalized and fun to engage with.”

“Guests are already comfortable with text messaging, and Ivy improves this interaction. Another reason we selected Ivy is because of her ability to check in on guests mid-stay, allowing our employees to be proactive.”

“Exceeding guest expectations is at the heart of our brand promise. By investing in tools to automate time-consuming tasks and manage requests, we can respond faster to more high-value services needs, which is a huge advantage [to] us in our quest to build loyalty through memorable guest experiences."